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Alaa Moussa
ALAA ADNAN MOUSSA Mobile: 1 610 457 3738 tamouz8@hotmail.com SUMMARY OF QUALIFICATIONS Extensive product knowledge with creative ideas for product applications and solid history of Food and Beverage Services success. Proven ability to develop Guests Service potential in new market areas. Has the skill to train and develop a multi-cultural workforce. Through various experiences in F&B and customer relations, Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Able to communicate effectively both orally and in writing. Competent with various PC based software programs. Ability to maintain and develop a pleasant and effective working relationship with guests and staff. EMPLOYMENT HISTORY Restauarnt Night Manager ( John’s plain & Fancy ) January 2008 up to date Quaker Town, PA Supervising and managing all aspects of the food and beverage operations (i.e. banquets, restaurant) Maintain profitable F&B outlet with high quality products and service levels. Responsible to assist in marketing ideas to promote business, Reducing employee turnover, Maintaining revenue and payroll budgets and budgeted productivity while keeping quality consistently high Schedule weekly staff roster Restaurant Night Manager( Hamilton Family restaurant ) May 2007 to January 2008 Responsible for overseeing the nightly operations of the restaurant. Manages staff to achieve high FSC (Food, Service, and Cleanliness & Condition) levels. Ensures excellent customer service. Maintains database of VIP guests and regular customers as well. Schedule weekly staff rosters. Ensures that sales target is achieved if not exceeded. Head waiter (Bazerkan Lebanese Restaurant) February 2004 to March 2007 Capitol Hotel ( Dubai- United Arab Emirates) Supervises and coordinates activities of dining-room employees engaged in providing courteous and rapid service to diners Greets guests and escorts them to tables. Schedule dining reservations. Arrange parties for patrons. Adjusts complaints regarding food or service. Hires and trains dining-room employees. Notify payroll department regarding work schedules and time records. Assist in preparing menus Waiter (Shaheen Tower Hotel) June 2002 to January 2004 Tartous - Syria Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Escort customers to their tables. Explain how various menu items are prepared, describing ingredients and cooking methods. Inform customers of daily specials. Prepare checks that itemize and total meal costs and sales taxes. Present menus to Guests and answer questions about menu items, making recommendations upon request. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Serve food and/or beverages to Guests; prepare and serve specialty dishes at tables as required. Stock service areas with supplies such as coffee, food, tableware, and linens. EDUCATION Hospitality Institute 2001 - 2004 Tartous – Syria Attended Training & trophies J.W. Black Gold Rush 2005 Bazerkan April 2005 Foster Draught Beer Academy Training Bazerkan July 2006 PERSONAL DETAILS Date of Birth : 22 January 1985 Sex : Male Languages : English, Arabic Driving License : Pennsylvania, References Furnished Upon Request
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